We are hiring for 2 roles. One bilingual English/Spanish. Pay is $20-$32 per hour based on experience plus monthly bonus structure. The Field Compliance Supervisor coordinates and provides guidance to the Service Technicians assigned to their area. Facilitates team efforts to deliver service on customer premises. Ensures accurate, timely, and consistent provision of scheduled cleaning and other services. Inspects and/or coordinates service delivery for correct operation and resolves noted issues and/or escalates according to established procedure. Ensures all service and related support activity is coordinated according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.
Key Responsibilities:
- Provides day-to-day, frontline supervision of Team Leads and Service Technicians across an assigned territory.
- Ensures team provides timely and effective support.
- Resolves staff inquiries and complex customer issues.
- Maintains quality standards for Field Service operations.
- Ensures inventory is maintained at appropriate levels.
- Identify reactive work order opportunities for assigned territory
- Pinpoint opportunities for department-wide improvement and communicate with management to propose changes as appropriate.
- Communicates, implements and supports process change initiatives as directed by management.
- Manages team projects as assigned.
- Provides administrative support as required.
- Acts as a key escalation point for team technical and process issues and oversees ongoing problem resolution.
- Works with Project Manager and Compliance Supervisor to allocate assignments, establish work priorities and monitor performance.
- Ensures compliance with company policies, contracted customer agreements and established Scope of Work.
Day-to-Day Responsibilities:
- Prepares daily and weekly reports – regarding all locations in assigned territory.
- Coordinates requests, scheduling, assigning and closing out of all reactive work orders for assigned area
- Ensures locations have clean and organized Janitorial Closets
- Coordinates work order requests and organizational needs for assigned territory
- Ensures all locations in assigned territory receives a site visit in the time frame agreed upon with management
- Serves as a liaison between management and technicians
- Performs other related duties as assigned.
- Potential Other Duties as needed:
- Emergency Site Visit
- Day Porting
- Other duties as needed (additional compensation will be agreed upon before additional work to include travel, per diem and more):
- Training New Team Lead
- Reactive Work Order
- Nightly Cleaning
Work Environment
Work is generally performed in a combination of field and office work. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily. Position involves local travel and occasional evening or weekend work. The person hired for the position will be responsible for providing transportation unless another arrangement is needed.
Minimum Qualifications
Training and experience equivalent to a high school diploma or GED® and five years of responsible administrative support experience. College or business school training may be substituted for up to two years of the experience requirement.
Bilingual Preferred but not required.
Knowledge, Skills, and Abilities
Knowledge of:
- Office management practices and standard operating procedures;
- Recordkeeping and filing practices and procedures;
- Customer service principles;
Skilled in:
- Communication with a variety of audiences, through multiple mediums
- Operating modern office equipment;
- Composing, editing, proofreading, formatting emails, and maintaining correspondence, reports, records, and other written materials;
- Analyzing and interpreting, rules, regulations, codes, guidelines, policies, and procedures;
- Gathering and conducting research, analyzing information and data, and presenting findings in a concise format;
- Utilizing computer technology used for communication, data gathering and reporting.
Ability to:
- Present materials to groups and individuals;
- Work independently;
- Effectively communicate both in writing and verbally;
- Handle sensitive and confidential matters and situations;
- Understand and follow broad and complex instructions.